Reference

mekar 11 Legal terms for your account

mekar 11 Legal terms set out how you open, use and manage your account, including phone verification before access and payment records for DANA, OVO, GoPay and QRIS.

Account accessData choicesLocal-law termsPayment records
mekar 11 mekar 11 Legal terms for your account
POLICY CONTACT

Get Legal help at the account step

A clear support route matters when you need to question a Legal term, correct account details or understand an access decision. Start from the support path beside your account and cashier area so we can match your request with the right record. We can also help you check whether a payment reference or verification step is connected to your account.

Team online

Account questions

Use the account support path when a Legal clause, phone verification request or access message needs clarification. Include the wording you saw so we can respond to the exact issue.

Wallet records

For DANA, OVO, GoPay or QRIS questions, share the payment reference shown in your cashier history. We use that reference to check status without asking you to repeat unrelated account details.

Change requests

Ask through support when your personal details or communication choices need correction. We will explain the account step required before making a change and may request phone verification.

DATA PRACTICE

How we handle Legal and your data

We treat the Legal area as a working part of account administration, not a page to skim once and forget.

Data handling

We use account and phone details to support access checks, connect payment references with your account and respond to Legal requests. We avoid asking for unrelated details during a support exchange.

Cookies

Cookies can help remember session choices and measure page activity. Your browser settings control whether they remain on your device, although changing them may affect parts of the account path.

Account security

Phone verification is completed before account access, and cashier questions are matched with account records. Keep your login details private and contact support if an access message looks unfamiliar.

Record retention

We retain account, payment and support records only for the period needed for the stated account, security and Legal purposes, or when local law requires a longer period.

Your requests

You may ask to see, correct or clarify personal data connected with your account. Send the request through the account support path, and we will explain identity checks before action.

Policy changes

If our Legal wording changes, we update this page and may show a notice during account access. Check the current date and contact support if the change affects your use.

Legal answers before you open an account

These Legal answers focus on the practical questions you may have before opening an account from Indonesia. We cover access, data, payment records and requests so you know which account step to take next. If your situation is not listed, use the support path connected to your account.

Legal covers account access, phone verification, data handling, cookies, payment records and policy changes. It also explains how to ask for correction or clarification through the account support path.

Access depends on local law. Before opening an account, confirm that use is permitted from your location. If an access message appears, contact support through the account path for clarification.

Phone verification helps connect the account with the person requesting access and protects account records. We may require it before showing the lobby or processing an account-related change.

DANA and QRIS references may be stored with your account activity so we can check a cashier status or answer a payment question. Share the displayed reference when requesting help.

Yes. Send a correction request through the account support path, identify the data that needs changing and complete any phone verification we require before updating the record.

Cookies can preserve session choices and help us understand page activity. You can adjust cookie controls in your browser, but some account-path functions may respond differently afterward.

Check the current Legal page and any notice shown during account access. If the wording affects you, contact support with the clause or date so we can address that specific change.